Refund Policy

RETURN POLICY

To initiate a return for any quality-related concerns, kindly reach out to our team via email at support@joypet.store. within 21 calendar days of receiving your order. We are dedicated to addressing your concerns promptly.

RETURNS OR REPLACEMENT

Our policy lasts 21 days. _If 21 days have passed since you received your purchase, unfortunately, we can't offer you a refund or exchange._

To be eligible for a return or replacement, your item should be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error will not be accepted for return s well as an item that is returned more than 21 days since received.

NOTES

To ensure a smooth and hassle-free return process, kindly adhere to the following guidelines:

* Contact Us Beforehand: Reach out to us before returning any items. Failure to do so may result in delays or complications.

* No Direct Returns to Manufacturer: All returns must be processed through our designated channels. Returns sent directly to the manufacturer will not be accepted.

* Mandatory Proof of Purchase: Provide a valid receipt or proof of purchase upon returning items. Returns without proof of purchase will not be processed.

REFUNDS

* Notification: You will receive an email notification once your returned item has been received and inspected.
* Approval/Rejection: We will promptly inform you of the approval or rejection of your refund request.
* Refund Processing: Approved refunds will be processed without delay.
* Refund Timeline: The refund will be credited to your original payment method within the following time frames:
* Credit/Debit Card: Within 7 business days
* PayPal: Within 3 business days

Late or Missing Refunds:

* If your refund has not been received within the specified time frame, please check with your bank or credit card company first.
* If the refund is still missing, please contact us at support@joypet.store for assistance.

We are committed to providing a hassle-free return and refund experience. Your satisfaction is our top priority.

SHIPPING

**Return Procedure:

* Initiate contact with our support team at support@funnyfuzzy.com before returning any products.
* Await confirmation from our staff before returning the product.
* Returns without prior confirmation may not be processed due to difficulty in identifying the sender.

**Refund Policy:

* No restocking fees will be charged for product returns.
* Shipping costs are non-refundable.

**Shipping Considerations:

* Shipping times for exchanged products may vary depending on your location.
* For items valued over $50, consider using a trackable shipping service or purchasing shipping insurance.

**Disclaimer:

* We cannot guarantee the receipt of returned items sent without prior confirmation.